The Selling Game

Aside from the fact that the previous shift was our last day for the week, which finally it’s another rest day for us, (I could hear almost everyone’s plans for the rest of the day.) the selling game on the floor in our system is making our lives more exciting and…challenging. For the benefit of those who are not working with me, aside form the super quality customer service that we provide, laughs, part of our job description is selling. It is not hard selling anyway but we are required to sell whatever products or service a particular account has. We are working for a credit card account, a financial account.

About the selling game, everyone present that day in each team should have at least one sale for an authorized user which means, if there is an offer for that, we need to convince our caller to add another person on his account as an authorized user. If the caller agrees, just process it and there, you have a sale. Another qualifier for the stomach-yearning prize of Yellow Cab Pizza, as if we rarely eat pizza, laughs, is that each team should have at least one sale for Credit Inform or ID Alert, some kind of Identity Theft Insurance service which is not easy to sell. But thanks to JR, the former member of the famous dance group Abstract Dancers, who easily sold one Credit Inform that day.

As each hour passed by, Ms. Shee, our beautiful and sweet lady supervisor, was so consistent in ‘bugging’ us, laughs, to check on our sales tracker. It was so funny that whenever she did the fanning of the money bills on our computers and Avayas which according to her, it invites financial luck towards the team, laughs! Everyone felt the thrill and pressure on the floor. Good thing I was able to have an AU (Authorized User) sale by the first half of the shift. After lunch, only Trish and Elve Jane were the ones who did not have a sale yet. Elve Jane should already have one, she just accidentally mis-pegged the product which is instead of pegging it as accepted, she pegged it as declined. A sigh to that.

After lunch, when Trish was already taking her calls, on her first call, Elve Jane and I were watching behind her. Before Trish pressed the Mute Button to acknowledge the call, Trish put her open palm before the monitor and as if praying, she said it’s a sale call. And it was! My eardrums felt as if an atomic bomb exploded on the floor when Trish and Elve Jane screamed at the top of their lungs together at the same time! So much for excitement, huh?

Sir Ivor dropped by our team bay to tease Elve Jane, their team which is The Bulls (We are The Spurs, for those who don’t know yet.) is one of our competitors. It was funny especially when Elve Jane was defending herself with her funny witty lines against Sir Ivor. Ms. Shee was shooing him away. IT was really funny. Only to know that even The Bulls was feeling the pressure.

On the last hour, Elve Jane still had no sale for AU. I could not imagine how pressured she was feeling that time. She was even joking that she would buy us the Yellow Cab instead. Ms. Shee went to her and fanned the money bills all over her, laughs! Half of that hour was Elve Jane’s PEP. It’s a half-hour talk between an agent and his or her supervisor to plan out how to improve our performance. We are required to take that. Elve Jane wished to take calls instead. But she still needed to go on PEP with Ms. Shee. But they only took it like less than fifteen minutes! And Elve Jane suffered again the pressure of waiting for a sale call.

On her first call, Ms. Shee and I were crossing our fingers behind Elve Jane. She began the call smoothly as she always does. We easily saw that it was a sale call. Elve Jane started offering the product. The caller didn’t get it, err! What a slow…whatever, can’t say a bad word here, laughs! Elve Jane tried again…our hearts beat in unison. Then we heard Elve Jane said, “That was great to know.” She quickly pressed the Mute Button for she knew everyone would be screaming for success and we all did! She had a hard time regaining her composure because of too much excitement. We made sure that our happy noises would be heard by The Bulls on the opposite far end of the floor, laughs!

We are so happy that it was a successful day. Then Ms. Shee revealed to us that everyday we would be doing that. Err! But I have faith that we will always win, as well as The Bulls.