The Week of Changes

Monday

I found Ms. Agatha and some of my teammates already busy on the Spurs’s new area. They were plugging and un-plugging the wires and cords of all the computers. They were so many technical issues going on. And that’s not it. The so old Avayas, the call center phone, were given to us as if a ‘reward’. It was scary at first because it was so different from the Avayas we used to have prior to the move. I was having some kind of ‘amnesia’, like I was having a problem with transferring calls and doing the other stuff. But I easily adjusted to it. Newbies were doing fine so far.

Perhaps the changes and the move were making me a little distracted that I missed my second break. I told Ms. Agatha and Ms. Shee that I missed my second break because I was being so professional. They laughed at that.

Tuesday

Jasmin finally took the seat next to me after the computer was fixed to that station. We were doing just fine until my Grandfather Avaya just died on my first call. Ms. Shee checked on it and it was all dead. I even joked to her that, “See, I told you he was so old that he just died like that. In a natural way.” Ms. Shee just jokingly knocked my head softly. It was fun on the floor.

Khai was convincing me to come with them to Laiya with Gracia. I thought the idea was great. However, I am on budget and everything was pretty on a tight schedule already that as much as I want to, I couldn’t just slot in something like that. Of course it was great to be considered in something so special like that.

Elve Jane and I, as usual, were making fun with each other on the floor. There is an open part in the Spurs’s new area where I played football all by myself during my second break with one of the balloons there. I accidentally hit Elve Jane on the head. It was funny. Of course she was not hurt because it was just a balloon.

Elve Jane was doing the baby talk again. She is also like a walking dictionary. She was saying profound words that even the spelling was something I needed to work on with, laughs! When I say, or someone else says, something not right, she would correct the pronunciation in a mean-but-friendly cute way (?).

I always tell her in a friendly way, “You’re so mean.” Then she told me this today, “Why, am I the devil in your life now?” Then I told her, “If you are a devil, then I don’t need an angel.” Along with Trish, she laughed at that. She asked me where I got that. I told her it was coming from the top of my head, mimicking her authored line. Christy made a comment by saying that we would be a big hit if we decided to join the movie industry. To me, we were just having a clean and witty fun on the floor.

Wednesday

Finally I had my first PEP with Ms. Shee. It was the thirty-minute agent-to-team-manager talk. We discussed about my good and not-so-good points so far. Then Ms. Shee asked me how I was doing with the team. I told her sincerely that I was doing fine, that I love the team, and that I am enjoying the work. I thought she was satisfied with my answer. Then she shared some personal things with me regarding to her being a new team manager on the floor, her experiences handling a new team. I assured her that if something I feel like telling her, I would definitely tell her. It was a nice PEP talk.

Thursday

We failed the CSAT, the Spurs. I failed the CSAT. I felt so bad about it. I was so disappointed with myself. I was really upset about it. I knew something was not right with today’s shift. There was a feeling that was like telling me that something was not right. And couple of things just happened. Some petty things and whatsoever. I was trying to be perky and so that new hope could finally crawl up.

Then Trish revealed something unintentionally that made me so upset. Like I didn’t want to work in Sykes anymore. I felt so bad with the things that I just learned. It was about those people whom I kept on asking if something was wrong, that if something bad I did that I should be aware of, so that I could adjust to that. Because they are treating me differently. You know what I mean? I can’t just please anybody, right? I am so totally upset that I don’t even care if my grammar is wrong here. Why didn’t they tell me? They said it was nothing, that there was nothing wrong I did. Then all of the sudden I would just know that they were talking behind my back. I can’t believe they are like that. I do not like it. I don’t have enough understanding and patience for immaturity like that. I am running out of words but I feel like there is so much to tell here. Sigh.

I think, it is just another day. Just a prayer and LORD God will fix it.

Friday

After being with Sykes for six months now, this is the first time I feel like that I am not liking my work. You know that the only reason I stay in my work, aside from financial reason, is the people I work with. That is very important to me. Now that I am learning the true colors of every person on the floor, I am starting to be disappointed. I don’t want to name names here because I don’t want to be like them. So immaturely talking and judging people behind their back. Non-sense people. Daphne is right. Being nice is not always good. There will always be small-brained people who will misunderstand that. Well, I am not here to please anyone. I am here to be myself and let them think whatever they think, them worms! Laughs! Do I sound here so angry? I am. Because I am so pissed off. I can’t even tell these to them because I don’t think they are mature enough or that they have enough logic to understand just a piece of whatever I have to say.

I know it is not right to feel angry with my colleagues. It might affect my work. I have a team to consider here. I am not just performing for the sake of financial bonus but for the team as well. I know I’ll be fine soon. I should be or else…