Just Another Week On The Floor

There are some changes that will take place on the floor by next week. We will be moving to the corner side on the floor. QA people are moving to the 35th floor. There are new agents now on the floor. In our team, we have three new team mates. It is good to have new people on the floor. However, I get jealous when everyone is giving more attention to those newbies. I know it may sound silly but I still feel like I am one of the newbies on the floor. I know I should be happy because it only means that I will be taking more responsibilities now, that I am growing professionally. There is nothing big deal about this petty jealousy I am feeling right now. Perhaps it is because the newbies are male, no happiness with that. Err, how can I explain that? It is like they are just another form of competition? Err, I don’t know what I am saying here.

Anyway we, the team, failed the last CSAT, the survey for the customers about the quality of the customer service we provide. I don’t really know how is the process, but sometimes it feels like it is unfair. Like in my case, I already waived a fee and still, I failed the CSAT. It was so unfair. Considering it was the fault of the customer why there was a fee in the first place and they let me down after giving them the favor of waiving the fee? And to think that majority of our calls are well-served, it is just that there are some arrogant and, sorry for the word, as much as I don’t want to say bad things about our customers, I just can’t lie.

Enough of the bad stuff. We are enjoying our work on the floor. The gods still act like kids sometimes. They are the coolest Team Managers and System Manager in the whole wide world! Laughs! They really are! One time I heard Ms. Agatha, the System Manager, said that she was getting worried because it was availing like five minutes before another call comes in. I continued what she was thinking. “That we are running out of customers?” She was like nodding to that. She even joked that I needed to knock on the wood as an antidote to what I just said. I knocked on the top of the table of Ms. Shee. Jasmin said it was not a real wood but a synthetic one. I panicked jokingly and said that we needed to find a real wood or else, it would be our end. Laughs! I got one with the little white boards we have on the floor. Sigh, what a relief!

Everyone now is excited about the system building this coming April. This must be the busiest April in my recent life! Aside from the system building, I have eightmiles with Gracia for Baguio, and Jaypee, Cherie, Lohan, and Mine for Cavite. I am a little pressured with losing fats around my waist. I want to redevelop my abs! Seriously! Laughs! And, boy, it is killing me! And before I forgot, I brought the Spike Jacket this week. It was funny. Some said I looked good in it. Elve Jane said I looked like a professional killer. Laughs! I had so many pictures in it.

And one more thing, Jasmin and I usually take our lunch in KFC or in Chowking. Whenever we are eating in Chowking, I always order a fried egg. Jasmin would make a happy face on it with the catsup. We call it ‘the Happy Egg’. Then one time, when we ate in Chowking with Trish, we missed that part. On the floor, I told Jasmin that she did not make my egg happy that day. Ms. Shee heard that. It was funny to see the reaction of Ms. Shee to that. We laughed really hard.

And that’s just another week on the floor.